To ensure that our customers' systems continue to perform at the level their business demands, Datastor offers a 24 hour, 365 day global technical support capability. Customers choose the level of support they need and Datastor ensures they get the appropriate response, wherever they are in the world.

With the commercial life of systems often extending beyond 10 years, it is important that the support service is tailored to your needs and is sufficiently flexible to meet your changing needs over time.

STRUCTURED TECHNICAL SUPPORT
Datastor places absolute priority on technical support, giving the service directorial responsibility. Based around our telephone Technical Help Desk, and supported by modern on-line diagnosis tools operated simultaneously via modem links, our technical team is able to diagnose and rectify many problems during the call.

The level of technical support is designed to accommodate a number of factors including the availability and technical expertise of the customer's on-site staff, the required response time and the frequency with which calibration of pressure, temperature and weigh systems is required.

Our standard Technical Support Contracts include normal working hours and options for round the clock, seasonal and critical period cover.

In addition, we also offer ad hoc support, charged on a case by case basis, for customers who decide not to take out a formal support contract.

We also offer open ended warranty cover on control system hardware. This provides reassurance against unplanned expenses due to breakdown and accurate budgeting for the inevitable replacements that occur through fair wear and tear over the years.

HELP DESK OPERATION
Our help desk is fully manned throughout the normal working day. This is the first point of call for enquiries and requests for assistance, where the level of support required will be evaluated.

Out of hours, calls are relayed to duty engineers who are able to provide the balance of a full 365 day, 24 hour service.